This Privacy Policy explains how Vertex Consulting ("Vertex", "we") collects, uses and protects information when you interact with our website or engage our services.
1. Information we collect
- Contact details you provide (name, email, company, message content).
- Engagement information shared with us during a project.
- Payment metadata from PayPal (transaction ID, amount, payer email). We do not receive or store full card numbers.
- Basic usage data such as pages viewed, referrer and device type.
2. How we use information
- To respond to inquiries and deliver consulting services.
- To issue invoices, process payments through PayPal and handle refunds.
- To improve our website, services and communications.
- To comply with legal, tax and accounting obligations.
3. Sharing
We do not sell personal information. We share information only with trusted service providers (such as PayPal for payments and email/hosting providers) as needed to operate our business, or when required by law.
4. Data retention
We retain personal and engagement information for as long as needed to provide our services and to meet legal, accounting and reporting obligations, after which it is deleted or anonymized.
5. Your rights
You may request access to, correction of, or deletion of your personal information by emailing hello@vertex-consulting.co. We will respond within a reasonable timeframe.
6. Security
We use reasonable administrative, technical and physical safeguards to protect information. No system can be guaranteed 100% secure, but we work to reduce risk wherever practical.
7. Changes
We may update this Privacy Policy from time to time. The "Last updated" date above will reflect the most recent revision.
8. Contact
Privacy questions: hello@vertex-consulting.co.